Cancellation, Return and Refund Policy

Order Cancellation and Refund Policy

At Baby Amore, we strive to ensure a smooth and delightful shopping experience for parents and caregivers. While we understand that plans change, please note the following policy regarding prepaid order cancellations:

• Prepaid orders can be cancelled before dispatch for a full refund.

• If a prepaid order is cancelled after dispatch or rejected upon delivery, the shipping charges incurred will be deducted from the refund amount.

• Shipping charges are non-refundable once the order has been handed over to the courier partner.

• Refunds, after applicable deductions, will be processed to the original payment method within 5–7 business days of cancellation confirmation.

This policy ensures fair and transparent practices while also covering essential logistics costs that arise from order cancellations post-shipment.

How will I get refunded for the cancelled orders and how long will this process take?

• In case of cancellation before shipment, we process the refund within 5 – 7 working days after cancellation confirmation.

• In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

• For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

• For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

• In addition, we also provide the hassle-free option of refund through Baby Amore coupons and reward points, which can be used during future purchases.

What if I used discount vouchers or reward points during time of payment and I have to cancel my order?

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order. If you had redeemed reward points for an order, the same will be credited back to your account in the case of a cancellation.

Returns

At Baby Amore, we have a 7 days return window. Within this period, you can choose to return your product if it is defective or damaged. Request you to take an unboxing video.

Return Policy for Electronic Items:

Returns will not be accepted for electronic items unless there is a valid reason, which includes:

• Item dead on arrival

• Item damaged on arrival

Reasons which are not valid:

• I don’t like the product

• I have damaged it

Please note that this does not interfere with the product’s warranty and warranty is valid for the term provided by the supplier.

Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 7 days of receiving the order:

Step 1: Contact our Customer Support team via email (care@babyamore.in) within 7 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

Do I have to return the free gift when I return a product?

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

Can I return part of my order?

Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

How will I get refunded for the returned orders and how long will this process take?

In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 5 – 7 working days of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 5 –7 working days of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

In addition, we also provide the hassle-free option of refund through Baby Amore coupons and reward points, which can be used during future purchases.