Refund policy
Order cancellation
- A prepaid order can be cancelled before dispatch for a full refund.
- If a prepaid order is cancelled after dispatch or rejected at delivery, the shipping costs already incurred will be deducted from the refund.
- Shipping charges are non-refundable after an order has been handed to the courier.
- After cancellation is confirmed, an eligible refund is processed to the original payment method, subject to the timelines below.
Return eligibility
Baby Amore has a seven-day return-request window for eligible items that arrive damaged, defective, or incorrect. Change-of-mind returns are not accepted unless an item or promotion explicitly states otherwise.
Electronic items can be returned only for a valid issue such as being dead on arrival or damaged on arrival. Product warranties continue according to the supplier's warranty terms.
Special campaigns or major sale events may have different return, exchange, or refund conditions. Any campaign-specific condition shown with the promotion takes precedence for that purchase.
How to report a damaged, defective, or incorrect item
Email care@babyamore.in within seven days of delivery. Include:
- The order ID and the requested resolution.
- Clear photos of the product and invoice.
- The unboxing video or other evidence requested for verification.
When a return is approved, Baby Amore will arrange pickup, normally within 2–4 business days. A refund or replacement begins only after the returned product reaches the warehouse and passes verification. The product must be returned in its original packaging with seals, labels, and barcodes intact. Replacements are subject to stock availability; if a replacement is unavailable, an eligible refund will be issued.
Partial returns and free gifts
An eligible individual item can be returned from a multi-item order. The returned item must include all components, complimentary products, and gifts supplied with it. A free gift associated with a returned item must also be returned.
Refund timing and method
- For a cancellation before shipment, Baby Amore generally processes the refund within 5–7 working days after cancellation confirmation.
- For a dispatched cancellation or eligible return, processing begins after the product is received and verified at the warehouse and generally takes 5–7 working days.
- The customer's bank or payment provider may take an additional 2–3 business days to reflect the refund.
- Cash-on-delivery refunds are issued by bank transfer after the customer provides the required bank details by email.
- Where offered, customers can choose an eligible refund through Baby Amore coupons, reward points, or account-based store credit for future purchases.
Discounts and reward points on cancelled orders
Single-use discount vouchers are treated as used when an order is cancelled. Reward points redeemed on a cancelled order are credited back to the customer's account where applicable.
For help with a cancellation, return, replacement, or refund, contact care@babyamore.in or +91 96976 12222, Monday to Saturday from 10:00 a.m. to 6:00 p.m.